Contact information

 

Thank you for choosing MemeMoon. We appreciate your patronage and value your input. We are committed to providing you with clear and professional assistance regarding our custom products.

Our Primary Support Channel: Email

To ensure the most effective and efficient service, we streamline all customer support inquiries through our dedicated email channel. This allows us to maintain a central record of your request and provide a comprehensive response.

Email Support: mememoon.store@gmail.com

For an expedited and professional response to order-related inquiries, we respectfully request that you include the following information in your initial email:

  • Your Order Number: This is mandatory for us to access your order details.

  • Relevant Specifics: For shipping questions, include your tracking number. For damage claims, include clear, high-resolution photos of the issue.

We look forward to hearing from you!

Our Operating Hours and Estimated Response Times

To maintain consistent service standards, our support team operates during the following professional windows:

  • Support Response Times: We aim to review and respond to all email inquiries within 24–48 hours (Monday through Friday, excluding standard business holidays).

  • Operational Hours: 10:00 AM – 6:00 PM UTC (Monday to Friday).

We do not provide direct-response phone or live chat support at this time. Email remains the most secure, comprehensive, and legally traceable method for us to address your queries.

Important Legal and Operational Notes

For specialized inquiries, please direct your communication as follows to ensure it is handled by the appropriate personnel:

  • Takedown or Infringement Notifications: For intellectual property inquiries (including Token Project Takedowns), please refer to SECTION 2.4 of our Terms of Service and follow the designated protocol.

  • Privacy Inquiries: For questions regarding your personal data and our privacy practices, please refer to our Privacy Policy.

  • Return, Refund, and Shipping Inquiries: For questions regarding custom product claims, shipping timelines, or potential delays, please refer to our dedicated Return and Refund Policy and Shipping Policy pages.